As we waited while in the cabin for an update, the pilot would periodically announce that he was expecting acceptance to refuel. We waited 2 several hours at this alternate airport (which was lower than a 15 minute flight away from London Heathrow) before we could refuel as a result of significant delays in getting the mandatory approvals. Obviously the two hour hold off triggered us to miss our connecting flight to L. a.. It’s extremely frustrating to know that the right actions were not in position to get gasoline in a far more well timed manner.
What weak services you apply to prospects who put there rely on in British Airways. Is the way in which of holding on to customers monies whenever we can’t get by way of to BA and finally we the customer get fed up and you keep our dollars to ensure that BA can benefit from the center class.
British Airways was once leading notch. I have penned letters filed a criticism on their Web site and possess done everything they have got questioned nonetheless they keep on to ignore me…with at the least a dozen Airways to select they are actually moved to the bottom.
The BA man or woman said the Agent couldn't action the ask for. The Agent contacted us and we travelled to her Business office. She then phoned BA all over again and was advised there were no Additional Legroom or Exit Aisle seats offered but to cellphone BA once more four days previous to departure, and these if available, would cost £100.00 in excess of quoted originally.
The general Test-in desk is unmanned. I function in aviation And that i can not see tips on how to Possess a queue SLA requiring just two desks for a A320 plane. If you do a two tier service then you must make certain your handlers offer equally sufficient desks and access to the quality desk to Individuals in the position to use it. The queues are prolonged and transaction time is slow. I have made a decision to Visit the café and hold out – which adds Charge to me After i must have smooth usage of the departure place – and entry to the lounge. As a substitute I really have to buy a consume when wait around.
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Final thirty day period I termed your Office environment in United states of america, and reminded them several occasions by email messages to deliver my emil itiniery for my travel on July third,2015, fram SMF -DELHI.
On the 2nd leg, my audio was damaged so no seem. We both mentioned these issues to your crew who attempted to “reset” the displays but it really didn’t function. go to website No other seats ended up readily available but small business course was vacant. We Each and every sat for 10 hrs without having entertainment for over $2000,00. Do you ever Examine this stuff?
in Lux, and no suitcase, naturally. Only 1 compact conpensation was a 10 Lbs voucher for sandwich, I had no time and energy to eat it as had to run navigate to these guys from 1 terminal to the opposite, bought a sushi box, put in my bag, which at security Examine was thrown in garbage….Suitcase arrived 1 working day afterwards. Up to you: no conpensation, I will never fly once again with BA….Thanks for comprehension. Patricola +352621238538
I used for flight hold off payment 3months back and after quite a few e-mails I used to be explained to I can be despatched a refund for myself and my associate furnished I gave my financial institution specifics and my partner sent a letter of consent to the refund to enter my account.
IT is amazingly disappointing that 2 times following our arrival from Londay, that that bag has however not built it to us. Latest details with the automated recordng encouraged the bag in enroute, that's been the messate for 2 consecutive times.
I cringe to own to simply call you and only get upset. The 1 time it requires to have by to speak to any individual is simply diminished by your insufficient buyer service and ask for to get in touch with One more number that only inform us to phone some other person. YOUR Client SERVICE TO US IS HORRIFIC